Making Returns

All items are handmade to a superior quality. We take pride in what we do and we ensure all products are of excellent quality before they are shipped.
However, if you are unhappy with your product for any reason, please contact us and we will deal with issues on a case by case basis.

Return Policy

You can return any item for a refund, within 15 days of receiving your original order.
You can send any unworn* item back to us within 15 days of the order being placed.

  • All returns should include tags and any packaging e.g. and should be returned with the original Mardere Fashion gift box.
  • If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • If you would like a different model or color, please return your unwanted item and place a new order.
  • We’ll refund the price you paid for your item excluding price for shipping.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!
  • All goods will be inspected on return.
  • We try hard to accept all returns, and returns to us don’t need to be in the original packaging.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We’re not responsible for any items that are returned to us by mistake.
  • All goods will be inspected on return.
  • We’ll refund the price you purchased your item excluding sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
  • We are not responsible for any items that are returned to us by mistake.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage.

*Items worn purely to see if they fit are not considered worn. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
This does not affect your statutory rights.